Frequently Asked Questions
We’ve collected a list of common questions about iOn HEALING™ Mobile App. You can contact us if your question is not addressed here.
iOn HEALING™ App is a HIPAA (Health Insurance Portability and Accountability Act) compliant mobile application designed to improve customer support, assist in streamlining business processes, and facilitate more efficient and effective communication between Healthcare Professionals and their KCI representatives.
The app is free for use by Healthcare Professionals in the U.S. and is available for download on the App Store for Apple devices and Google Play for Android devices.
The app’s primary features include:
Yes. HIPAA permits a covered entity, such as a healthcare provider, to disclose Protected Health Information (PHI) for its own treatment purposes or for the treatment purposes of another healthcare provider. The exchange of PHI among healthcare providers and KCI representatives through the mobile application is directly related to the treatment of the patient and, therefore, is permitted under HIPAA.
Yes. iOn HEALING™ App keeps Protected Health Information (PHI) secure with best-in-class security features:
The app is designed to meet HIPAA security standards for protecting patient health information. This includes securing and limiting access to patient data, restricting the amount of patient data exchanged through the app, and encrypting all data during transmission.
Yes. The app requires an active Wi-Fi connection or access to a 3G or 4G LTE data connection. The internet connection enables encrypted data to be securely transmitted to and from secure servers.
You can reset your password by tapping Forgot Password on the Sign In screen.
Please contact your local KCI Sales Representative or Customer Support at 1-800-275-4524. You can also get in touch with the iOn HEALING™ App support team using our web contact form.
If you still did not recieve a verification code the network your email account resides on may be blocking emails from outside networks. Please contact your IT department to ensure the @kci1.com domain is trusted so that you can receive your verification code and order updates from KCI.
When a patient is located you are presented with two choices.
– Add Patient and Continue will add the patient to Your Patients list. Use this option if you are the primary clinical caregiver for this patient in the homecare setting.
– Do Not Add Patient and Continue will provide the ability to view the patient’s V.A.C.® Therapy order status or place a one-time supply order.
Download and sign up for instant access.